FAQ

How do I buy concert tickets?

Phone Booking:
Step 1 - Call Star Planet at +60392233667
Step 2 - Confirm your ticket(s) with our ticketing consultant
Step 3 - Payment by Debit/Credit Card/Bank-in. Bank-in slip to be sent to us if using bank-in method.
Step 4 - A confirmation slip will be sent to you via email or fax once payment is confirmed.
Step 5 - Ticket(s) by mail delivery (fee applicable) or self-collect from office during office hours or at venue on show day.

Online Booking:
Step 1 - Log on to designated online link provided by the organiser
Step 2 - Please read the guidelines & instructions carefully
Step 3 - Select your ticket type and quantity
Step 4 - Fill in your personal particulars
Step 5 - Proceed to Check Out. Payment by credit or debit card only
Step 6 - Depending on the ticketing company appointed, Ticket(s) may be by mail delivery (fee applicable) to the address provided by you during the buying process or in the form of an E-ticket to be sent to your email account or by way of self-collection from office / venue on show day.

Ticket Outlet Purchase:
You may patronise the designated ticket outlets for ticket purchase. Payment shall be by cash or credit card and ticket(s) will be issued to you on the spot. Please note that operating hours for each ticket outlet varies. You are advised to check on the operating hours prior to your journey to the outlet.

Can I choose my preferred seat?

Most of our shows allow selection of Seat Blocks/Zones only but not individual seat. The ticketing system will automatically select the "Next Bet Available Seat" upon time of purchase. The system will generally pick the joining seats for you.

Are children allowed to the concert?

In general, infants aged 2 or below are not allowed into the concert venue. Child must be of 95cm height and below to be eligible for child ticket priced at RM50 without seat, while child at height above 95cm must purchase tickets according to price scale. For safety reasons, the organiser reserves the right to limit the total number of child tickets issued This term may vary depending on the concert venue.

Am I entitled to any discount or special offer for a concert?

You are advised to observe our announcements on our website or you may subscribe to our e-newsletter to receive the latest event updates.

What time shall I be at the venue on concert day?

The gate usually opens 1 to 2 hours prior to show time. Therefore, you may be there anytime before. However, if you are required to redeem or collect your concert tickets on the day, you are advised to be at the venue earlier as there may be queue for ticket collection.

What can I bring into the concert venue?

Spectators are not allowed to bring umbrella, drugs, pets, helmet, outside food & drink, blades, knifes or any sharp-pointed items into the venue. Food & drink are only to be consumed before entering the ticketing gate.

Is camera allowed into the concert venue?

Strictly no video camera, camera (professional or point-and-shoot) and tablet computers such as iPad, Samsung Galaxy Tab, etc to be brought into the venue. Strictly no video recording and photo-taking during the show.